FAQ
General Questions
What makes your boards different?
Every piece is handcrafted in small batches using traditional woodworking
tools—no lasers, no automation, and no mass production. Each piece is shaped, sanded, and finished by hand, making every board one of a kind.
Where are your products made?
All pieces are handmade in Pensacola, Florida, using locally sourced hardwoods such as walnut, maple, and cherry.
Do you take custom orders?
Yes. Custom sizes, wood combinations, and personalized designs are available depending on current workload.
Product Care & Maintenance
How do I care for my cutting board?
Clean with warm water and mild soap. Never soak or put in the dishwasher. Apply food-safe mineral oil or board conditioner occasionally to maintain sheen and protect the wood.
How often should I oil my board?
Once a month for regular use, or anytime the wood looks dry.
Can I cut raw meat on my board?
Yes, just wash promptly with mild soap and warm water, then dry completely.
What finish do you use?
All products are protected with two types of finishes: food-safe finishes consist of mineral oil and beeswax, and other products are sealed with protective finishes such as polyurethane.
Ordering & Shipping
How long will it take to ship my order?
In-stock items ship within 2–4 business days. Custom orders require 1–3 weeks depending on complexity and current workload.
Do you offer local pickup?
Yes, local pickup in the Pensacola area is available at checkout.
What are your shipping options?
We ship via USPS and UPS. Rates are calculated at checkout based on weight and destination.
Do you ship internationally?
Not yet, but we're working on it. Contact us if you are outside the U.S. and interested in a piece.
Returns & Warranty
Do you accept returns?
We accept returns on unused, non-custom items within 14 days of delivery. Custom items and one-of-a-kind pieces are non-returnable.
What if my board arrives damaged?
If your item arrives damaged, contact us within 48 hours with photos so we can arrange a replacement or refund.
Do your products come with a warranty?
Yes, workmanship is guaranteed for 1 year. Damage from misuse (dishwasher, soaking, neglecting oiling, etc.) is not covered.
Custom Work & Special Projects
Can you create matching sets?
Yes, we can craft matching sets such as cutting boards, trivets, cheese slicers, and charcuterie boards made in the same pattern or wood combination. Sets may also include different sizes of the same item, such as trays and cutting boards. Each item in the set will have the same wood combination, and tray sets will have matching handles.
Do you offer engraving?
Yes, engraving is available and outsourced.
Do you work with corporate gifting or bulk orders?
Yes, depending on the timeline and availability. Contact us for details.
Materials & Sustainability
Where do you source your wood?
We use locally purchased, sustainably sourced hardwood from trusted regional suppliers.
Are your finishes food-safe?
Yes — all finishes used are food-safe and non-toxic.
Why do some boards have filled wormholes or natural features?
These natural features are part of the wood’s character. They are carefully stabilized with food-safe resin to enhance beauty and durability.
